Terms and Conditions

Below are the terms and conditions that are accepted when ordering from Orlanda's Cakes

At this stage we can only deliver within South East Kent.

Orders received before 5pm will be processed that same day, orders received after 5pm will be processed the following day. Please note that orders received after 5pm Friday will not be processed until the following Monday.

Your cakes will be delivered via courier. Once your cakes are in the hands of the carrier we have no control over the delivery process, so we recommend you choose a delivery date at least one day early to avoid disappointment in the unlikely event that there is a delay in delivery.

Please let us know if you require delivery before a specific time. This may be possible, but a surcharge will be payable.

Please also specify at time of ordering if you require a certain delivery date.

It is you, the customers' responsibility to ensure that you have given us the correct delivery information, and that someone is available to sign for your gift. No refunds will be given in these circumstances.

If your recipient is not in, we will attempt to leave your order with a neighbour, or failing that we will leave a card to inform the recipient how they can collect their parcel or arrange re delivery (Charges are applicable). It then becomes the recipient’s responsibility to contact the courier. We accept no liability if delivery is not made due to the recipient being unavailable, therefore, please consider sending your gift to a work address.

In the unlikely event that you are not 100% happy with your gift, please get in touch within 24 hours of receiving it to report any problems.

Please note that whilst refunds can be made, compensation will not exceed the original total paid for gifts, nor will refunds be made for any courier or postage costs.

If you need to cancel your order please inform us as soon as possible as orders that have already been made cannot be cancelled.

We can include a hand written message card with your gift. This will be reproduced exactly as it is stated at time of ordering.